ShareYourGroup loads its group list and features from fast servers after the page opens. If something doesn’t work, these fixes solve most problems.
The list doesn’t load
- Couldn’t load this list: reload the page. Check that other sites open.
- Ad blockers, Private DNS on Android (Settings → Network → Private DNS) and some antivirus apps can block the list. Allow shareyourgroup.com or switch to Automatic.
- Office and school Wi-Fi may block it; try mobile data.
Submitting or reporting fails
- “Network hiccup — please try again” or “Couldn’t submit right now. Try again in a minute”: a short connection or server problem. Wait a minute and try again.
- Make sure the page address starts with https:// and that cookies or site data aren’t blocked for the site.
Page looks broken or old
- Clear the site’s data: in Chrome, tap the icon left of the address → Site settings → Clear & reset.
- Update your browser; very old phones may not run the site well.
- Turn off “Lite mode” or data-saver modes for the site.
Tips and tours keep showing
The quick tour shows once per device. Replay it any time from the menu → Take a quick tour, or the ? button. If it shows every visit, your browser is clearing site data on exit.
Still not working?
Use the contact page on ShareYourGroup with your phone model, browser and a screenshot of the problem.
Go to ShareYourGroup
Still stuck?
Contact support. Tell us which tool or page you were using, what you tapped, what you saw, and your phone or computer and browser (for example: Android phone, Chrome). We reply by email.
Questions, or an error not listed here?
Tell us in the comments: what you were doing, the exact message you saw, and your device and browser. We read every comment and add new fixes to this article.