If a PDF tool says This PDF is password-protected, the file is locked with a password, and the tool can’t open its pages until it is unlocked.
Unlock your own PDF
- Open the PDF in Chrome or Edge and enter its password.
- Press Ctrl + P (or Print from the menu).
- Choose Save as PDF as the printer, then Save.
- The new copy has no password. Use it in the tool.
Bank statements and e-bills are often locked with your date of birth, customer ID or part of your PAN; the email they came with usually says which.
Good to know
- Only unlock files you own or have permission to use.
- The same message appears in Zip & Unzip for password-protected ZIP files: unzip them with your computer’s own tool first.
On a phone
- Android: open the PDF in Chrome or Google Drive, enter the password, then ⋮ → Share or Print → choose Save as PDF.
- iPhone: open the PDF in the Files app or Safari, enter the password, tap Share → Print, pinch out on the preview, then Share → Save to Files. The saved copy is unlocked.
Two kinds of PDF passwords
- An open password is needed to view the file at all. Without it, nobody can unlock it, and the tools can’t help.
- A permissions password lets you view but blocks printing or copying. Some files with only this kind open normally in the tools.
Common passwords on Indian statements
Many banks and insurers use a mix such as the first four letters of your name in capitals plus your date of birth (DDMM), or your customer ID. The exact rule is in the email or on the bank’s website; it varies by bank.
Tools: Merge PDF · Split PDF · PDF Organizer
Still stuck?
Contact support. Tell us which tool or page you were using, what you tapped, what you saw, and your phone or computer and browser (for example: Android phone, Chrome). We reply by email.
Questions, or an error not listed here?
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